Dear Adult Patient/ Parent of our little patients

Please postpone your appointment if:

  1. you have had the following symptoms in the last 14 days: fever, cough, difficulty breathing
  2. you or your family members traveled recently to communities with high numbers of infected patients
  3. you have been in the presence of someone with known COVID-19 in the last 2-14 days
  4. Adult patients should visit the clinic on their own.
  5. Children should be accompanied by one adult only.

What to expect when you arrive at the Hospital

  • When you arrive in the hospital, please park the car and inform us that you have arrived.  We will call you when we are ready to see you.
  • Temperature will be checked and symptoms of COVID-19 asked at the hospital entrance.
  • Please sanitize your hands.  Hand sanitizer has been made available by the Hospital
  • Please avoid the use of pens in the clinic.
  • Patches will be provided to the parent if vision is required to be done monocularly.  Otherwise older children and adults can cover the eye with their own hand
  • Should your child need drops instilled, we will give the drops to the parent to instill
  • Kindly pay via mpesa/credit card if possible.  Cash payments will still be acceptable. We are trying to avoid cash handling.
  • Please maintain 1.5m distance at all times between yourselves and our staff
  • There will be no toy area accessible in the clinic

For your safety 


  • our Reception and Clinical staff will have their temperature and symptoms checked daily before reporting to work
  • our Reception staff will be wearing surgical face masks and wash their hands regularly with soap and water
  • We will only call you to come up to the clinic when the Optometrist is ready to see you
  • Our clinical staff will be wearing a face shield, surgical mask and gloves when examining.  Gloves will be changed after each patient is seen
  • Eye drops will not be instilled by our staff
  • All surfaces and equipment will be cleaned with disinfectant before and after every patient
  • Spectacle frames will be washed with disinfectant before trying
  • We have installed breath shields on every slit-lamps and diagnostic instruments
  • We have staggered our appointments so that we can maintain physical distancing in our clinic
  • We will endeavor to complete all clinical, sales and payment processes as quickly as possible.
  • We will endeavor to speak as little as we can during the consultation, especially when using instruments when in close proximity of the patients face.